Refining data for better service and happier customers

We helped Abu Dhabi Water & Electricity Company (ADWEC) better understand energy use to improve service and client retention. This enabled an estimated 10% efficiency gain in short-term energy production, while aiding long-term investment decisions.

See the unseen

Act with conviction

Impact progress

Abu Dhabi Water & Electricity Company (ADWEC) was looking for a clearer picture of its historic, current and future energy usage and to develop customer profiles to improve revenue and client retention. The key challenge was the vast quantity of unstructured datasets (from 25,000 energy meters), each with a catalogue of data quality issues.

We developed a methodology of advanced programming and statistical methods to uncover a variety of previously unseen data quality issues and insights. To generate an actionable insight from a dataset, trust in the data is key. Our methodologies built trust in the data by identifying data quality issues and strategically rectifying each one. This allowed ADWEC to act with conviction and develop customer profiles based on robust, clean datasets.

With a clear understanding of current and future energy use in the region, we estimate that our client will achieve a 10% efficiency gain in short-term energy production. Our work will also bring clarity to future infrastructure investment decisions for Abu Dhabi.

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